Contact
Write to our sales desk about an order, freight or a claim
Email is how we work. Everything about an order, a freight quote or a delivery problem goes to sales@restaurantfurniture.online, and a person reads each message. The desk opens at 8 AM and closes at 6 PM Central Time, Monday through Friday. Mail that lands outside those hours waits its turn and is answered the following business day. Each message or order is answered inside one business day.
Open with one word
Open the subject line with a word in capitals, and the message reaches the right reader. After it, add the name of the project or the room.
- ORDER: questions on specifications or prices, and any change to an order already placed
- FREIGHT: the cost of delivery, extra services, scheduling, shipments to several addresses and Canadian orders
- CLAIM: damage in freight, missing cartons and defects found after delivery
FREIGHT Harbor Street dining room tells us what the message is before we open it.
What a first message should hold
Send enough for a complete first answer. That means:
- The delivery ZIP code for each address
- The pieces and quantities, with their configured options for finish, stain, upholstery and size
- The date you hope to open, if there is one
- What the site is like at the door: a dock or none, stairs, receiving hours, a residential street, a school or hospital campus
Your PO number goes in the order notes when you submit the order. Tax-exempt buyers and resellers give their status there too. Floor plans and photos of the entrance help us read the site, and a plan sheet downloaded from the seating plans shows the room the way you built it.
Reporting a problem
Evidence speeds a CLAIM message along. Give the order reference and a description of what is wrong, with photos of the whole piece, the defect up close and the labels on it. For freight damage, add a picture of the packaging and the signed bill of lading, scanned or photographed. Concealed damage has a limit of 24 hours, counted from delivery. Shortages and defects have three days from receipt. The delivery page and the limited warranty explain what follows.
When a voice helps more than a message
Some questions are quicker spoken. On the callback form you pick a weekday and a slot: morning (8 AM until 11), midday (11 until 2) or afternoon (2 until 6), Central time throughout. A specialist calls you back inside the window you chose. When a call fails to connect, a written note from us follows within one business day.
Before you write
Many first questions already have an answer in the frequently asked questions. If the question is about a color or a finish, ask for free samples at the same time, since a swatch settles what a description cannot. Then send us the room: its measurements, its address and the date it opens.